Refund policy

Return & Refund Policy

At Loveablesbyshivi, we aim to provide high-quality customized products and ensure every order reaches you safely. If you experience any issues with your order, please review our return and refund policy below.

Return Window

We offer a 15–20 day return policy, which means you have 15 to 20 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The product must be returned with its original packaging and tags (if applicable).

  • You must provide proof of purchase or order confirmation.

Returns requested after 20 days of delivery may not be accepted.

Unboxing Video Requirement

To ensure transparency and protect both customers and our business, we strongly recommend recording a clear video while opening your package.

The unboxing video should show:

  • The sealed package before opening

  • The entire unboxing process

  • The condition of the product received

If the item is damaged, defective, or incorrect, we may require the unboxing video as proof to process your replacement or refund request.

Claims regarding damage or missing items without video proof may not be accepted.

How to Start a Return

To initiate a return, please contact us at:

Email: loveableswork@gmail.com or Contact: +91 78726 39795

Please include:

  • Your order number

  • A description of the issue

  • Photos or video proof (if applicable)

If your return request is approved, we will provide:

  • Instructions on how to return the product

  • The return shipping address

Please note:

Items sent back to us without first requesting a return will not be accepted.

Damages, Defective Items & Wrong Products

Please inspect your order immediately after receiving it.

If your product arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • Unboxing video proof

Once the issue is verified, we will arrange for:

  • A replacement, or

  • A refund, depending on the situation.

 

Exchanges

If you wish to exchange a product, the fastest way is to:

  1. Request a return for the item you received.

  2. Once the return is approved, place a new order for the desired product.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • The refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

loveableswork@gmail.com

Non-Returnable Situations

Returns may not be accepted in the following cases:

  • Customized or personalized items (unless damaged)

  • Products returned after 20 days

  • Used or damaged products caused by misuse

  • Items returned without original packaging

  • Claims made without valid proof or unboxing video (in case of damage claims)

Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us.

📧 Email: loveableswork@gmail.com or Contact: +91 78726 39795

Our team will be happy to assist you.